Professional Telecommunications Engineer specializing in Avaya Telecommunication Technologies possessing more than 30 years of experience including call center infrastructure and communications adjuncts. Seeking a position as a Telecom/Call Center Telecommunication Specialist within a supportive business environment that encourages long term growth and career development.
SKILLS/TRAINING
- Avaya CM (6-8.x)
- Avaya CMS Reporting
- Avaya AES
- Avaya Aura Messaging
- Avaya System Manager
- Avaya Session Manager
- NICE Call Recording
- Avaya One-X
- Avaya Contact Center
- SIP Trunking
- G430/450 Media Gateways
WORK EXPERIENCE
Sr. Avaya Engineer (Contractor)
The Toro Company/Converge1 July 2022 to December 2023
- Administered, maintained, and configured Avaya enterprise multimode telecom network including Communication Manager (release 6.x) and NICE Call Recording.
Communication Specialist (Contractor)
Jon Calvin Communications September 2019 to July 2022
- Sign Language Interpreting
- Computer installation and repair.
Sr. Avaya Engineer
Aetna – Buffalo, NY May 2011 to September 2019
- Administered, maintained, and repaired Avaya enterprise multimode telecom network including Avaya Aura Messaging, Communication Manager (releases 7-8.x), and Integrated Voice Response.
- Programmed, installed, and maintained Avaya VoIP/SIP enterprise network segments including remote work from home employees’ configuration of devices/software. Installed and configured Avaya One-X Agent for remote users.
- Programmed, installed, and maintained AES, Session Manager, System Manager, and G430/450 Servers.
- Collaborated with telecom/infrastructure teams during post-purchase integration transitioning 20k users into an 80k user enterprise.
Avaya Support Engineer
Avaya Inc. – Rochester, NY October 1997 to October 2008
- Provided Avaya telephony enterprise deployment project support for new and existing customers.
- Comprehensively and independently direct critical telecom projects managing and organizing various resources to accomplish high quality completion of complex projects.
- Managed all work/MAC (move add change) requests in an expedient and timely manner.
- Break/fix troubleshooting to Tier 3 level working with internal and external support staff expeditiously to prevent/minimize critical system downtime.
MILITARY SERVICE
- US Air Force Computer and Communications Systems Specialist 1988 – 1992
- Honorable Discharge E-4
- 507 TACC Shaw AFB SC
- Install, maintain and repair communications/computer systems hardware to component level.
EDUCATION
Monroe Community College Rochester NY
Liberal Arts (Music Education, Sign Language)
References available upon request